Topic
On-Call
My writing, talks, podcasts, and projects about On-Call.
Selected work
Talk
DevOpsDays Austin 2026
The Science of On-Call Burnout: Why "How Are You Doing?" Always Gets "Fine"
Why traditional burnout detection fails in engineering teams. Connecting Maslach's burnout research and the Copenhagen Burnout Inventory to observable on-call metrics, and demonstrating that observed data outperforms subjective self-reporting.
Podcast
Humans of Reliability
Gandhi Kumar — Principal Incident Commander at Twilio
The golden hour — why the first 15 minutes of an incident decide everything, from mitigation strategy to customer trust, and why human psychology matters more than tools.
Podcast
Humans of Reliability
Stephen Townshend — SRE Team Lead at isDown
Burnout doesn't ask permission — the physiology of burnout from an incident responder's perspective, warning signs, recovery, and the systemic changes the industry must make.