# Gandhi Kumar — Principal Incident Commander at Twilio

URL: https://www.sylvainkalache.com/content/gandhi-kumar-principal-incident-commander-at-twilio

Category: podcast
Date: 2026-04-28
Publication: Humans of Reliability
Sylvain Kalache's role: host

[Original source](https://rootly.com/humans-of-reliability/gandhi-kumar-twilio)

[Video](https://www.youtube.com/watch?v=NxiI9PismsQ)

The golden hour — why the first 15 minutes of an incident decide everything, from mitigation strategy to customer trust, and why human psychology matters more than tools.

Hosts: Sylvain Kalache

Guests: Gandhi Kumar

## Topics

- [Incident Management](https://www.sylvainkalache.com/topics/incident-management.md)
- [SRE](https://www.sylvainkalache.com/topics/sre.md)
- [On-Call](https://www.sylvainkalache.com/topics/on-call.md)

## Participants

- Gandhi Kumar — Principal Incident Commander, Twilio